fr999's Privacy Policy
We believe your personal information belongs to you. This policy explains how fr999 collects, uses, and keeps your data safe.
1. Introduction & Scope
fr999 ("we", "us", "platform") operates a secure and reliable online betting and casino service for users in Bangladesh. This Privacy Policy ("Policy") describes what information we collect, why we collect it, and how we use it when you visit our website fr999.lat or open an account.
This Policy applies to all users of fr999 — whether registered members or guest visitors. By continuing to use our service, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of it, please stop using the service and contact our support team.
2. Information We Collect
fr999 collects only the information necessary to provide its services. The types of information we collect are outlined below:
Personal Identification Information
During account registration or verification, you provide the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile phone number
- National ID card or passport details (where required)
Financial Transaction Information
For deposits and withdrawals, we collect:
- Mobile banking number (bKash, Nagad, Rocket, Upay)
- Bank account details (for bank transfers)
- Transaction history and amounts
- Transaction date and time
Full card or account numbers are not stored on our servers.
Technical & Device Information
The following is collected automatically when you browse our site:
- IP address
- Browser type and version
- Operating system
- Device type (desktop / mobile)
- Page visit logs and session duration
Gameplay & Activity Information
We keep the following records of your activity on the platform:
- Bet history and amounts
- Game preferences and participation times
- Bonus usage and wagering progress
- Login time and location
- Support request history
3. Cookies & Tracking Technologies
fr999 uses cookies and similar tracking technologies to keep the website running smoothly. Cookies are small text files stored in your browser that help improve your browsing experience.
3.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and verify security. Disabling these will prevent the platform from working properly.
- Functional Cookies: Remember your language preferences, layout settings, and past activity to keep your experience personalised.
- Analytical Cookies: Help us understand which pages are visited most and where users spend more time — this helps us improve our service.
3.2 Cookie Controls
You can disable or delete cookies at any time from your browser settings. Keep in mind that disabling essential cookies may prevent you from logging into your account or completing transactions.
4. Purpose of Data Use
fr999 uses your information only for specific, legitimate purposes.
Account Management
To create, verify, and maintain your account, confirm your identity, and verify your age (to ensure you are 21+).
Transaction Processing
To securely process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer.
Fraud Prevention
To detect suspicious activity, account hacking, and financial fraud in order to keep the platform and its users safe.
Customer Support
To resolve your complaints, questions, or issues, and to provide effective support via 24/7 live chat and email.
Service Improvement
To analyse user preferences and behaviour in order to improve the platform's game selection, design, and performance.
Communication & Notifications
To send bonus updates, important account notifications, and security alerts.
5. Sharing Information with Third Parties
fr999 may share limited information with third parties in specific circumstances. This sharing is always done for a defined purpose and in a way that protects your interests.
5.1 Service Provider Partners
Relevant information may be shared with game providers such as Pragmatic Play, Evolution Gaming, Spribe, PG Soft, JILI, and other technology partners solely for the purpose of operating games. These providers follow the same strict data protection standards that we do.
5.2 Payment Processors
To complete your transactions, we pass your financial information to bKash, Nagad, Rocket, Upay, or bank transfer processors. This information is used solely to complete the relevant transaction.
5.3 Legal Obligations
We may be legally required to provide certain information under court orders, lawful requests from law enforcement authorities, or other legal obligations.
5.4 Responsible Gaming Organisations
To promote responsible gaming, at a user's request or on our own initiative, we may share limited information with relevant support organisations. This information is used solely in the interest of protecting the user.
6. Data Retention & Security
6.1 Retention Period
We retain your information for as long as your account is active. After account closure, certain information may be kept for a defined period for legal compliance, dispute resolution, and fraud prevention purposes.
Financial transaction records are retained long-term to meet legal requirements. However, data that is no longer needed is securely deleted.
6.2 Security Measures
fr999 uses industry-standard security technologies to keep your information safe:
- SSL Encryption: All communication between your browser and our servers is encrypted.
- Data Encryption: Stored sensitive information is kept in encrypted form.
- Access Controls: Only authorised personnel can access specific data.
- Security Monitoring: Our systems are continuously monitored for suspicious activity.
- Regular Audits: Our security measures are regularly reviewed and updated.
Protecting Your Information
fr999 is committed to fair play and security. On our platform:
- All payment channels are encrypted
- Suspicious logins trigger automatic alerts
- Passwords are stored in hashed form
- Two-factor authentication is available
Your Data Rights
As a user of fr999, you have certain important rights over your own information.
Right to Access
You can request a copy of the information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Rectification
If your information is inaccurate or incomplete, you can request that it be corrected. Send this request through the support team.
Right to Erasure
In certain circumstances, you can request that your information be deleted. However, some information may not be possible to delete due to legal obligations or ongoing disputes.
Right to Object to Processing
You can object to the use of your information for marketing purposes. Upon receiving such an objection, we will stop the relevant use.
8. Privacy of Minors
fr999's services are intended only for individuals aged 21 or older. We do not knowingly collect any information from anyone under the age of 21.
Age verification is mandatory during account registration. If we become aware that information has been collected from a minor, we will delete that information immediately and close the associated account.
9. Policy Changes & Updates
fr999 may review and update this Privacy Policy from time to time. This Policy may be revised if the scope of our services expands, legal requirements change, or our technology improves.
9.1 Notification of Changes
For any significant changes, we will inform you in the following ways:
- A notification to your registered email address
- A clear notice on the fr999 platform
- An update to the "Last Updated" date at the top of this page
9.2 Use After Changes
If you continue to use the platform after an updated policy is published, you are considered to have consented to the new policy. If you do not agree with the new policy, please close your account and inform our support team.
Have a question about privacy?
If you have any questions about this Policy or any requests regarding your information, our support team is always here for you. We provide assistance in both Bengali and English, 24/7.